FAQs
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Section 1. Payment
To make the payments at our online store safe and secure enough, we have adopted the latest payment encryption technology. We has applied the SSL(encryption link) to avoid any information leakage.
We work with the most popular banks and e-commerce payment experts. We support PayPal, Klarna, and credit/debit cards issued by Diners Club, Discover, Master Card, Visa, Maestro, JCB, and American Express.
Q1: What currency will my payment be billed in?
A: The currency used on the domain (varlascooter.com) is USD, the amount of Canadian orders is related to the exchange rate of the day. The currency used on the European site (eu.varlascooter.com) is EUR (GBP for UK orders), and the currency used on the Australian site (au.varlascooter.com) is AUD.
Q2: Why my payment failed?
A: If you pay by credit card, for security reasons, there is a possibility that our system may deny your credit card payment during the checkout process. Under this situation, here are 4 solutions for you:
Q3:How to Chose Another Payment Method？
Step 1: Select PayPal still at the checkout page & click the complete order button.
Step 2: Then you’ll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don’t have to register for PayPal).
Step 3: Then you can complete your order with your Credit/Debit card.
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2. Pay via PayPal or Klarna. If you have a PayPal account, we recommend that you pay via PayPal or Klarna. *Currently Klarna is only available for US orders.
3. Switch to your other credit/debit card.
4. Call the customer service number on your credit/debit card.
Let them know you are authorizing the payment. Once they put an authorization through, you’re able to process your payment once more on our website and the order will be accepted.
Section 2. Shipping Policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
Processing time: 3-7 Days
Shipping time: 14~30 Days
Shipping methods:Express Or Truck
Shipping fee:0 For over 100USD (Euro）below 100USD (Euro）will calcuate with real express cost from FEDEX ,UPS,DHL...
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Section 3. Products FAQs
The battery life of an e-scooter typically ranges from 15 to 40 miles per charge, depending on the model, battery capacity, rider’s weight, terrain, and riding style. Regular maintenance and proper charging can help maximize battery life.
While many e-scooters are designed with water-resistant features, it's generally advised to avoid riding in heavy rain. Wet conditions can affect traction, braking, and the electrical system. Always check your e-scooter's specific water resistance rating and manufacturer's recommendations.
The legality of riding e-scooters on sidewalks varies by location. Many cities have specific regulations that require e-scooters to be ridden on the road or bike lanes. Always check and follow local laws and regulations regarding e-scooter use.
The maximum speed of e-scooters varies by model, typically ranging from 15 to 28 mph. Some high-performance models may offer higher speeds, but local laws often impose speed limits for safety reasons.
Licensing requirements for e-scooters differ by region. In many areas, e-scooters are classified as low-speed electric vehicles, which do not require a driver's license. However, some places might require a valid driver's license, registration, or minimum age. Always check the local regulations in your area.